Let's Talk! +1-646-220-2020 Reservations@carforceone.com  

Car Force One - Frequently asked questions


 Q: What types of amenities does Car Force One offer?

A: Car Force One combines the most innovative features in a car service:
  • Computer, Internet, Doc Printer, Photo Printer, Doc Scanner, Copier
  • Live Cable TV, HD Monitor With Blu-Ray Movies, X-Box.
  • 4G Wi-Fi, Wireless Keyboard & Mouse.
  • Phone/Laptop Chargers, 110V Power Points, USB Ports.
  • Mini-bars with cold beverages, Magazines, Today’s Papers.
  • Separate Rear AC Unit with 3 Levels Rear Heated Seats.
  • All Car Seats, Baby Bottle warmer, Baby Wipes warmer.                                                                                                                                     For more info, please visit our "Take a Tour" page

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 Q: How do I open an account with Car Force One?

A: Please e-mail your request to open an account to: info@carforceone.com and we will contact you, or click on our OPEN AN ACCOUNT web tab.

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 Q: How reliable are you?

A: Car Force One will get you from point A to point B in comfort and on time.
Our on-time performance exceeds 99%, including traffic and weather delays, as well as airport inefficiencies.
Our client’s willingness to refer us to colleagues is the main way our business grew so fast. We do not rely mainly on conventional advertising but on “word of mouth” referrals. We are rated highly by our clientele - most of our business comes from repeat clients.
To get an inside look at some of our other client's experiences, feedback and reviews, please visit our" Testimonials "page.

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 Q: Do I have to bring a car seat for my child?

A: If your child is under the age of 8, legally your child must be in a car seat.
Car Force One will be more than happy to provide car seats (Infant, Toddler, Booster) free of charge.
Please notify us at the time of your reservation. For more info, please visit our "Traveling with kids" page.

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 Q: I'm traveling with my pet. Do I need to make special arrangements?

A: If you are traveling with a pet, simply notify us at the time of your reservation.
We will take care of the rest.

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 Q: Can my kids travel alone?

A: An adult must accompany passengers under the age of 12 years.

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 Q: How many people and how much luggage can fit into a SUV?

A: The SUV accommodate up to 7 passengers and up to 8 pieces of luggage (depending on size).

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 Q: I have skis, snow boards or golf clubs. Will it fit?

A: Yes, The SUV accommodates it all.

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 Q: How much should I tip?

A: Gratuities are at the discretion of the passenger. Charge accounts are charged a mandatory 15% gratuity + sales tax for each trip.

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 Q: I have reserved a car for an airport pickup, where do we meet?

A: There are two options: “Inside” pickup and “Curb Side” pickup.
Inside pickup: If you need help with your luggage/kids or any other reason and prefer to be picked up inside, you can choose this option. In that case, we will meet by the baggage claim area. If you arrive from an international flight, we will meet you after you come out of the Customs/Immigration area and you have picked up your bags.
Curb Side pickup: The most common and easier way is a “Curb Side” pickup. In this case, please call (646)220-2020 after you land to make sure you arrived as planned. We will meet outside the Terminal by the "Passenger Pick up area (Green Signs with white letters).

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 Q: Do I have to pay for the tolls to/from the airports?

A: Not every trip to/from the airports will result in a toll. If there is a toll to/from JFK or LGA that toll will likely be $8. Tolls to/from EWR (Newark Airport) will likely be $19.
Tolls for round trip reservations are charged each way. The driver reserves the right to take the best route due to traffic/weather conditions.
For more info, please visit our " Rates"page.

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 Q: How do hourly rates apply and what is the minimum?

A: Hourly service provides passengers with flexibility and a chauffeur at their service.
Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. Hourly charges are billed in 30-minute increments.
Most other car service companies will ask for a minimum of 3 hours for an SUV and will charge you for the time it takes them to travel to your pick up location and to return from your drop-off point back to their garage.
At Car Force One we do not. We keep it simple, affordable and always put ourselves at our client's shoes. There are no additional charges or hidden fees for Hourly rates. The minimum is only 1 hour (within NYC).
For more info, please visit our " Rates"page.

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 Q: How do I get a receipt if I forgot to get one?

A: If you don't have a receipt and need one for billing purposes, please call us at (646)220-2020 or simply email us at: info@carforceone.com and we will Email it to you.

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 Q: What if I lost something in the car? Do you have a 'Lost & Found'?

A: Car Force One does not have a Lost and Found department. Car Force One is not liable for lost items left behind in a vehicle by a passenger.
However, if you think you have lost something in our car, please call us at (646)220-2020 or simply email us at: info@carforceone.com and we will do our best to locate it.
If the driver finds your item, we will be more than happy to bring your item to you free of charge (Manhattan only)!

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